Frequently Asked Questions
WHAT IS THE EXPECTED SHIPMENT TIME AFTER PURCHASING MY HELMET?
Due to high demand, please be advised that your shipment may be delayed. To set realistic expectations, please reference the shipping updates below. Expedited shipping (2 weeks for custom-built helmets) is available with a $399 fee per helmet. No more than 3 helmets per order. Orders typically ship within 30 days of placing an order on custom-built helmets. In-stock orders ship within 3 days of order placement.
ARE PARACLETE HELMETS APPROVED FOR USE WITH U.S. DOI/USFS?
Paraclete is currently the only manufacturer that has undergone the approval process for the new civilian aviation standard. We have versions of our helmets in all sizes. For more information, visit the helmet pages of the versions of Aspida-D and Aegis-D.
WHAT KIND OF WARRANTY DOES MY HELMET COME WITH?
To start a claim or see details of Paraclete’s warranty policy go here . If you have questions regarding the warranty coverage on your helmet, call us at 931.274.7947, e-mail us at Sales@ParacleteLifeSupport.com or refer to your helmet manual.
HOW CAN I OBTAIN REPLACEMENT PARTS FOR MY HELMET?
Parts can be purchased from the Shop on this site. You can also contact your local representative.
WHAT ARE YOUR HELMET PRICES?
Due to our global shipment capabilities, world-wide partners, and differences in market requirements, we recommend contacting a local representative or request a quote to receive aviation helmet pricing.
CAN I USE MY PARACLETE AVIATION HELMET FOR OTHER FLYING ACTIVITIES BESIDES HELICOPTERS?
Each Paraclete helmet is designed for helicopter use. The standards required for helicopters are more stringent than fixed-wing and aerial sports helmets. They can be used for other activities such as gyrocopters, powered gliders, kit aerial crafts, and experimental aircraft. They are not certified for use as sports helmets such as hang gliders.
CAN I PAINT MY HELMET?
Paraclete does apply paint and clear coats to your helmets. It is recommended that after purchase painting be done by a professional. The helmet can be damaged so that its protective capabilities are significantly reduced, or the finish is ruined if additional paint is done inappropriately.
HOW OFTEN SHOULD A HELMET BE REPLACED?
Paraclete has a general recommendation of replacing your helmet every ten (10) years. The life of the helmet can be extended indefinitely if properly maintained and damaged components such as a shell are replaced. If you are unsure of the condition of your helmet, or whether it should be replaced, call us at 931.274.7947 or e-mail us at Sales@ParacleteLifeSupport.com for information on an inspection.
WHAT DO I DO IF MY HELMET BECOMES DAMAGED?
Helmets do not last forever without regular care. If the helmet is visibly damaged (cracked outer shell, crushed, or cracked foam liner or any other damage) DO NOT USE IT. The helmet’s protective capacity is depleted when impacted, and the damage to a helmet is not always visible. If you have any questions about your helmet call 931.274.7947 or e-mail us at Sales@ParacleteLifeSupport.com .
HOW DO I STORE MY HELMET?
After each use, allow the helmet to air dry and then store it in a cool, dry place where it will not get damaged such as a helmet bag or case. See the manual for information on the care of the helmet.
HOW DO I TAKE CARE OF MY HELMET?
See the manual for information on how to care for the helmet and the specific components. Note that some cleaners or solvents can harm the helmet.
CAN I GET A CLEAR INNER LENS AND A TINTED OUTER LENS ON MY HELMET?
At this time Paraclete introduced Near Arc® Technology into our visor lenses. Because of the large investment by us to provide distortion-free and optical clear lenses to the aviation industry, we currently only offer tinted inner, clear outer, and high contrast (yellow/amber) outer lenses.
HOW TO GET PARACLETE HELMETS, PARTS, AND SERVICES WHERE I LIVE?
We continue to grow our representative network. Reach out to your favorite local pilot shop, avionics shop, or flight suit provider and ask them to contact us about becoming a dealer.
WHAT IS THE RESTOCKING FEE AND RETURN POLICY?
1. Restocking FeeAll returns of products purchased from Paraclete Aviation Life Support are subject to a restocking fee of 20% of the original purchase price. This restocking fee is assessed to cover the costs associated with the processing and handling of returned items.
2. Return EligibilityTo be eligible for a return, the product must meet the following criteria:
- The return request must be made within 30 days of product shipment.
- The product must be in its original condition, including all packaging, manuals, and accessories.
- The product must not be damaged, altered, or used.
Once the returned product is received and inspected, the restocking fee of 20% will be deducted from the total refund amount. The remaining balance will be credited to the original payment method within 14 business days.
4. Non-Returnable ItemsThe following items are non-returnable:
- Custom or special-order products.
- All helmets that are not a standard paint color are considered custom.
- Products marked as non-returnable at the time of purchase.
For any questions or concerns
regarding our return policy, please contact:
Paraclete Aviation Life Support
Support Team
1760 Jardco Drive
Clarksville TN 37040
931.274.7947
Support@paracletelifesupport.com
Paraclete Aviation Life Support reserves the right to modify or amend this restocking fee and return policy at its discretion. Any changes will be communicated through our website or other appropriate channels.
By completing a purchase with Paraclete Aviation Life Support, you acknowledge and agree to the terms of this restocking fee and return policy.